Hotel Terms and Conditions

Roadchef Days Inn Hotel Terms & Conditions

COVID-19 notice

You must immediately notify us to the extent you or anyone staying with you (or on your reservation) is (i) self-isolating or (ii) should be self-isolating pursuant to Government guidelines. In any event, we reserve the right to cancel any reservations (before or during the stay) to the extent it is for self-isolation. 

Check In and Check Out

Check in is from 3pm and check out is before 11am. Early check in or late check out may be available subject to availability. There is a £10 charge and this must be arranged with the hotel directly either by telephone or email.

Age and Occupancy

You must be at least 18 years old to make a reservation with us. Anyone under 18 is permitted to stay in the hotel providing a parent or guardian (of 18 years or over) is also staying in the room. We reserve the right to request photographic evidence of age in order to enforce this policy.

Car Parking

All Roadchef sites allow a 2 hour parking period free of charge. Any parking over 2 hours at any time of the day is chargeable, with overnight parking charges ranging from £12 to £20. Hotel guests may register up to one vehicle per adult occupant for free parking during the length of your stay. It is the responsibility of the driver of the vehicle to ensure the vehicle registration number has been entered accurately into the touchscreen device at Hotel Reception within 2 hours of arrival at the site. Penalty Charge Notices are issued to all vehicles not registered on the touchscreen and Roadchef takes no responsibility for the untimely or inaccurate entry of vehicle registration numbers.


We are a pet friendly hotel. There is a £10 charge per pet, per stay which is payable on check in. Please advise the hotel directly if you are bringing any pets so we can ensure we allocate a suitable room. There is a maximum of three pets per room and the hotel reserves the right to use the security deposit, or to charge the card details held, to cover the cost of any damage to the room or any part of the hotel premises; or to cover the cost of any deep cleaning that is required due to any actions of any pets brought into the hotel. Roadchef shall have absolute discretion as to whether to allow a pet entry to a hotel or not. Roadchef reserves the right to refuse a pet entry to the hotel where the size or behaviour of the pet is unsuitable or otherwise may present a risk or disturbance to other guests at the hotel.

Private Workspace
Rooms booked under the private workspace offer are done so on a pre-paid, non-cancellable and non-transferable basis. Rooms will be made available from 10am but must be vacated by 3pm. Unless with prior written permission from Roadchef Days Inn Reservations, private workspace rooms are for one occupant only, to be used as a workspace only. There is no permitted use of beds, pillows, duvets, baths, showers or towels (excluding hand towel) and any rooms found to have had any of these items used will result in an additional charge being made to the original payment card to cover the difference between £25 private workspace booking and the prevailing overnight rate of that day. This additional charge will not constitute a booking beyond 3pm and the room must still be vacated.


Payment due dates will vary based on the type of reservation made. Standard bookings will be payable on arrival, advanced purchase/discounted rates will be payable at the point the reservation is made. Advanced Purchase Rate is non-refundable under any circumstances. See your reservation details for further information. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Payment should be made in Pounds Sterling by credit or debit card. Cash, cheques and bank transfers will not be accepted.

For Advance Purchase bookings and various promotional offers, the total cost of stay is payable in full at the time of booking. Failure to provide a valid credit/debit card detail for the booking will result in an automatic cancelling of the booking. Advance Purchase Reservations are non-cancellable and non-amendable. In the event of cancellation or no-show, no refund will be given. Name on the reservation must be the same as the credit cardholder's name and the same individual must check in for the stay. The credit/debit card used to book the Advance Purchase rate must be presented at the time of check in. If you are paying for someone else, please contact our Central Reservations office prior to the arrival of the guest.

Your Right to Cancel

The cancellation policy varies depending on the type of rate you have booked and the method of booking. Please refer to your original booking confirmation for details. Any cancellation request should be made via your original method of booking, for example through the website used to make your booking or via the phone to the hotel if you made your booking directly with the hotel.

Our Right to Cancel

We may cancel your reservation if an event outside of our control (including but not limited to industrial action, staff and/or guest health epidemic, explosion, fire, flooding, failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

  • If you have already paid for your room, we will refund your payment to you.
  • If you have not yet paid for your room, you will not have to make any payment to us. 

Credit/Debit Card Account Verification

Upon arrival at the hotel, a Visa or Mastercard account verification will be required before a reservation can be checked in. No funds will be taken from your account unless additional charges are incurred through additional cleaning, damage or theft from the hotel. 

The hotel reserves the right to charge the card details held to cover the cost of any damage to the room or any part of the hotel premises, or to cover the cost of any deep cleaning that is required due to any actions of any occupant or guest of an occupant, including smoking. For further information, please see the terms on your Registration Card at check in or other sections of these terms and conditions.


Smoking (including the use of e-cigarettes) is not permitted in any hotel other than in the designated smoking areas outside of the hotel. You must not smoke in any of our hotel rooms or public areas or interfere with our fire detection systems. If you do so, this will be regarded as a breach of the terms and conditions of your stay. Smoking in hotel rooms or public areas will result in a £100 fine. We also reserve the right to terminate your booking and charge your payment card with: (1) the cost of specialist cleaning, (2) repair or replacement of fire detection equipment, (3) the cost of the room for any period it is unusable, and (4) our administrative expenses.

Room Keys

All room keys must be returned to us on check out.  If a key is not returned, has been lost or has been damaged, we may charge you for a replacement key and/or lock as required.  In the event that a key is not returned after check out we request you to contact the hotel to make arrangements for keys to be returned.

Theft & Wilful Damage

The removal of any item from your hotel room without authorisation or the intentional damage to a hotel room is a breach of the terms and conditions of your stay and a criminal offence. If you remove any items from your hotel room or wilfully damage the hotel room, this will be regarded as a breach of the terms and conditions of your stay. We reserve the right to terminate your booking, contact the police and charge your payment card with: (1) the cost of replacing any removed item(s), (2) the cost of repairing the room where damaged, (3) the cost of the room for any period it is unusable, and (4) our administrative expenses. We may also instruct a third party to recover these costs on our behalf.

For Safety & Security Reasons

Guests must not:

  • Use any electrical appliances that may set off the fire alarm system, such as toasters, rice cookers, mini cookers or portable grills.
  • Tamper with or cover any fire alarms or emergency equipment.
  • Cover any electrical heaters so as to create a risk of fire.
  • Store items (personal or otherwise) which could cause damage to the room, or be a risk to the health and safety of our other guests, staff or property.
  • Prevent us (including our maintenance and housekeeping staff) from accessing your room(s) as and when we reasonably require. We reserve the right to change your room allocation at any point during your stay for any reason.
  • Remove, damage or destroy any of our property.
  • Use any WiFi connection to download or access any unlawful, offensive, or obscene material.
  • Cause any disturbance to our other guests or staff; or act in a manner which we determine to be indecent, lewd, harassing, threatening, abusive, inflammatory, fraudulent, illegal or otherwise objectionable.
  • Smoke anywhere inside any Roadchef premises.

If you or your group cause damage or loss of any kind to the hotel or other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Roadchef on demand the amount required to make good or remedy such damage or loss.

If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions,  Roadchef reserves the right to:

  • Cancel your reservation(s) with immediate effect and (if appropriate) eject you from our premises.
  • Cancel key cards or change locks.
  • Restrict access to the hotel and main amenity building.
  • Remove your items from the room and hotel and dispose of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 14 days of the day of check-out.
  • Retain all sums paid by you and/or charge you the full amount of your reservation.
  • Refuse or cancel future reservations from you; and/or refuse you entry or accommodation at any of our hotels.

Roadchef reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

Roadchef will not be liable for any refund or compensation in any of the above circumstances.


We process your personal information in accordance with our Privacy Policy (available at

Additional terms may apply to you if you book you stay via a third-party digital channel (such as We shall not be responsible for these terms or your compliance with them.

Bookings are non-transferable. If you request a transfer of a booking from one hotel to another, we shall do our best to accommodate your request but all such transfers shall be: (i) subject to availability, (ii) subject to an administration fee, and (iii) at our absolute discretion.

Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

  • loss of income, sales or revenue;
  • loss of profits, contracts or anticipated savings;
  • loss of business or business interruption;
  • loss of data;
  • loss of reputation and/or goodwill; or
  • wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of 

statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

If you are a non-business customer, you have certain rights under consumer protection legislation. Nothing in these Terms and Conditions is intended to affect those rights.

We reserve the right to make amendments to these terms from time to time. The terms applicable to your stay will be those in force on the date of booking. We recommend you review these terms every time you make a booking with us.

If you have any feedback or a complaint, please feel free to contact us at or via the online form at www.

If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable.  You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected

Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies

The contract formed between us based on these Terms and Conditions is between you and us. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions shall be subject to English Law and the English courts shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with these Terms and Conditions howsoever arising.


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